For returns due to defects: If the reason for the return is defective merchandise, a call tag will be sent to the customer or a customer will be reimbursed for shipping costs-the method is at Four Seasons Survival's discretion. If replacement product is requested, it will be shipped at no additional charge as soon as the Returns Department determines the product is defective and not due to customer misuse.
For returns for replacement due to size or color change: If an order was filled correctly and the reason for the return is the item ordered is determined by the customer upon arrival not to be the size or color needed, the customer is responsible to send it back to the address directed by email or phone and to pay shipping costs for the return. Costs to send the product back to the customer will be covered by Four Seasons Survival.
Returns for restocking/credit: If an item is returned for refund for any reason other than defect, the full refund will not be issued if the condition of the item is such that it cannot be resold at full price. The original shipping cost will also be subtracted from the refund. The customer is responsible for return shipping. There is a 10% restocking fee on all returned for credit orders..